"Are all of your products vegan and cruelty free?"
Yes! Everything we make is 100% vegan and we are strongly against animal testing, so we ensure that even our suppliers and their suppliers do not test. We are Leaping Bunny and PETA Certified and in the process of being added to the Logical Harmony list of vegan and cf brands. The candy in our packages is also always vegan!
"How do I know if I'll like a fragrance?"
We understand that fragrances are one of the toughest things to buy online. Because of this, we offer affordable 2ml samples of all of our scents. If you have any questions, feel free to chat with us via the pop-up in the lower left of the screen, or email us at firstname.lastname@example.org.
"Do you do local sales in Bloomington?"
All sales are online, but we deliver within the city of Bloomington! Use coupon code BTONDVRY to waive shipping costs and get delivery within 3 miles of Bloomington.
"Do you give out free samples with orders?"
Here at SoCo, we are of the Chaotic Good alignment, so packages come with random good things. Candy (vegan of course), occasionally free samples or coupon codes, and sometimes even toys! Because samples are both costly and time consuming, we do not give them out for free very often, but you will definitely always get a little extra fun in your package!
"When will I get my order?"
That depends! Our current turnaround time is updated daily on the home page, and at the very bottom of every other page. The time listed is business days, so weekends and holidays don't count (even though we do almost always work to fill orders on those days, as well).
"Why is the turnaround time so long?"
We are a tiny home business, and many of our items are made to order. I'm also a full-time PhD student and professor, and I pole dance at a local studio 8-10 hours a week! We rely heavily on friends to help pack up orders every weekend. Because of this, our TAT (turnaround time, or time from your order being placed to it going to the post office) fluctuates between 7 and 30 business days, depending on various circumstances. We update the TAT on the front page of the shop daily to maintain accuracy, and we always strive to get orders out as quickly as we possibly can.
Merchandise such as apparel and home goods are shipped by a third party and may arrive sooner, or later, than the rest of your order.
"Can you explain the reward system?"
Sure! When you create an account, you get 200 points. After that, every $1 you spend gets you 10 points, and every time you refer a friend who makes a purchase you get 500 points. For every 500 points, you get $5 off a future order!!
"Do you partner with bloggers, exchanging products for reviews?"
We have a social media team, and we occasionally accept applications. We announce via Instagram and FB when we are accepting new members for the team. On occasion, we will do a one-time partnership with a blogger who has over 6k followers on social media. We also offer a blogger discount in many cases, so feel free to chat with us via the pop-up in the lower left of the screen, or email us at email@example.com. Please include links to your blog and/or social media, and information about your blog's organic reach, etc. Thanks!
"Do you use stock scents?"
Nope! Every SoCo Fragrance is hand-blended with the highest quality individual notes available. We use essential oils, absolutes, accords, resins, melanges, extracts, and other natural and synthetic fragrance notes. We have hundreds of fragrance notes, and each is held to the highest possible standard. If it smells like a candle, it belongs in a candle, not on your skin.
"I want a custom fragrance, but I don't know where to start"
Feel free to chat with us via the pop-up in the lower left of the screen, or email us at firstname.lastname@example.org! If you have an idea, we are happy to brainstorm with you. To make the process run smoothly, it would be best if you have a list of notes in mind. For example, here is a message from a previous customer that was incredibly helpful:
"Hi there! I am interested in having you create a custom perfume for me. I would like it to smell like a cafe in Paris that I loved. Coffee, spices like cinnamon and cardamom, rain on bushes and stone streets, and fresh flowers like roses and carnations."
Please keep in mind that indie perfumes are inherently different than mainstream perfumes that you find at Sephora or Ulta, in that they are typically fewer notes and more atmospheric. We aren't able to dupe your favorite Armani fragrance, but we would love to make you a signature scent that reminds you of your grandma's kitchen or your favorite vacation destination.
"I thought SoCo was an Etsy shop"
We started on Etsy, and we are still there as well! Over at our flagship shop (www.etsy.com/shop/socofragrance) you can see that we've sold over a thousand items in the short time we've been open, and received many hundreds of five star reviews. We are just expanding to various other platforms, including putting our products into several brick and mortar stores soon!
"Do you accept returns?"
We do not. However, if an item arrives damaged, we will give a full or partial discount, or replace it. We are not responsible for lost or stolen packages, nor are we responsible for customs.
"What's up with those crazy looking cats on your FB and IG?"
Moonpie and Uy are our junior perfumers! Uy no longer lives or works with us, but he is happy and healthy living with my ex partner here in Indiana. They are both Persians who we rescued through Helping Persian Cats in Los Angeles. Everyone in the area should check out one of their adoption events!
"OMG, now you have a bunch of dogs, too?"
Nobody actually asks these questions, but we think FAQs should be fun. The SoCo household has one full-time canine pal, Sadie, who was rescued after being in the Bloomington animal shelter for over 60 days with no interest in her. We lucked out, though, because she's the biggest love bug EVER! There are also some pups who hang around a lot these days named Foxy Lady and Frederick Doglass. They are also rescues, of course.
Adopt, don't shop. Seriously.
"Do you love tacos?"
Yes. Particularly black bean and sweet potato soft tacos, if you wanted to make us dinner. I'm a pretty avid cook, and teach the geography of food, so I'm always up to eat something yummy and vegan that's cooked by anyone but me!
"I have other questions though!"
Shoot us an email or chat with us via FB or IG! We love getting to know our customers! Moonpie especially loves meeting new friends, so don't ever hesitate to say hi!